Privacy Policy

Information we handle

Neon54 Casino handles information needed to provide an online casino service, maintain player accounts and meet applicable obligations. The information collected will depend on how you use the website, the services you request and the checks that may be required before or during your account relationship. We aim to collect information that is relevant to these purposes and to handle it in a fair and secure way.

Account and identity information

• Details used to create and manage an account, such as your name, date of birth, residential information, username and contact details.
• Information about your account settings, preferences, responsible gaming choices and communications with the site.
• Identity and verification documents or related information where checks are required to confirm your identity, age, eligibility or account information.
• Information you provide when you contact customer support, report a problem, make a request or take part in an account review.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment details may be processed through payment providers or other specialist service providers. We may receive information needed to confirm a payment or transaction without necessarily storing complete payment credentials ourselves. Transaction records help us operate the account, investigate queries, identify unusual activity and meet record-keeping requirements.

Technical and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location derived from technical information, pages viewed, session activity and referral information. We may also record information about how features are used, including login events, game activity and interactions with website content. This information helps with security, troubleshooting, performance, fraud prevention and service improvement.

How information is used and shared

Personal information is used for legitimate business and service purposes connected with operating the casino website. These purposes can include setting up and administering your account, providing games and related services, processing transactions, responding to support requests and communicating important account information.

• To create, verify, maintain, suspend or close an account where appropriate.
• To complete identity, age, payment, security, anti-fraud and anti-money-laundering checks where these are required.
• To process deposits, withdrawals, transactions and account adjustments.
• To provide customer support, investigate complaints and resolve technical or account issues.
• To monitor the website for suspicious, prohibited, harmful or fraudulent activity.
• To protect the security, integrity and availability of the website, systems, accounts and payment processes.
• To meet legal, regulatory, court, tax, audit and other official requirements that apply to the service.
• To understand website use, test improvements and maintain reliable products and services.
• To send service messages, including account, security, transaction and policy updates.
• To send marketing communications where permitted and where you have provided any consent required for that type of communication.

Information may be shared with carefully selected providers that help operate the website. These providers may support payment processing, identity verification, fraud prevention, customer support, technology hosting, website security, analytics, communications, auditing or other essential business functions. They should only receive information relevant to the service they provide and are expected to handle it securely and according to their responsibilities.

Information may also be disclosed where necessary to protect players, prevent fraud or other unlawful activity, enforce website terms, respond to a valid legal or official request, or protect the rights, property and safety of the service and other people. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate safeguards.

We do not use personal information for unrelated purposes unless permitted or required by applicable privacy requirements, or where you have been informed and given a choice where appropriate. You should also review the privacy information of any external website, payment service or other provider you choose to use, as their handling of information may be separate from this policy.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep you signed in, support security, understand website traffic and improve the user experience. Some cookies are necessary for core website functions, while others may help with analytics, preferences or relevant communications. The information collected through these technologies may be linked with account or device information where this is needed for the stated purposes.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notice before a cookie is stored. If you block essential cookies, some account, security or website features may not work correctly. Cookie choices made in a browser may apply only to that browser or device and may need to be updated if you use another device.

Security measures

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and procedures for handling security incidents. No website, device or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep login information confidential and tell support promptly if you believe your account has been accessed without permission.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an ongoing account relationship, resolve disputes, protect the service or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of retention can vary according to the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy choices and requests

You may have rights to ask what personal information is held about you, request a correction, ask for deletion and withdraw consent to marketing. These rights can be affected by legal requirements, security needs, the status of an investigation, transaction records or other valid reasons for retaining particular information. A request to delete information may therefore result in account closure or the removal of information that is not required to be retained, while some records may need to remain stored.

How to exercise your rights

To exercise your data rights, including access to your information, correction of inaccurate information, deletion of your information or withdrawal of consent to marketing, contact support@neon54casino.online. Please describe your request clearly and include enough information for us to understand which account or records are involved. We may need to verify your identity before completing a request, particularly where the request concerns sensitive information or account security.

• Access: ask for a copy or description of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for personal information to be removed where it is no longer needed and no retention requirement or other valid reason applies.
• Marketing consent: withdraw consent to marketing at any time. You may also use an unsubscribe option in a marketing message where one is provided.
• Questions or complaints: contact the same privacy support address if you have concerns about how your information has been handled.

Withdrawing marketing consent does not necessarily stop service or security communications. We may still send messages that are needed to administer your account, process transactions, protect the service or inform you about important changes. Your request will be handled within a reasonable period, taking account of its nature, any identity checks and any applicable requirements.

Updates to this policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The latest version published on the website will apply from its stated publication or update date. We encourage you to review this page from time to time so you remain informed about how information is handled. Where a change is significant, additional notice may be provided through the website or an account communication.